Frequently Asked Questions
Everything you need to know about your Wheeler gear and orders.
How do I determine the right size for my sports equipment?
We provide detailed sizing charts on every product page. For protective gear and apparel, we recommend measuring your dimensions and comparing them to our guide. If you are between sizes, we generally suggest sizing up for comfort or down for a compression fit.
How long does shipping take for heavy equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight racks, delivery may take 7-10 business days via our specialized freight partners who ensure safe handling of heavy goods.
What is Wheeler's return policy for used gear?
We offer a 30-day return policy for items in original, unused condition with tags attached. For hygiene reasons, certain items like swimwear, undergarments, and mouthguards cannot be returned once the packaging is opened.
Does Wheeler offer a warranty on high-performance items?
Yes, all Wheeler branded technical equipment comes with a 1-year manufacturer warranty against defects. Third-party brands sold on our store are covered by their respective manufacturer warranties.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your gear's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for eligible purchases.